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Shipping & Returns
Shipping costs
Germany - Deutsche Post/DHL/Hermes/UPS
Maximum weight: 2 kg, Delivery in Germany: 5,50 Euro
Europe - German Post/DHL/Hermes/UPS
Maximum weight: 2 kg, Delivery within Europe including Switzerland: 11,00 Euro
International
Delivery via UPS worldwide: 25,00 Euro
Payment
Prepayment
We will ship your order as soon as we receive your payment.
PayPal
Quick and secure payment with PayPal - the website payments standard. Your payment will be processed in a secured window.
Returns
You may return an item and get a full refund, or exchange the item, within 14 days from delivery. This assumes that the item has not been worn and is returned in the same condition as you received it. In case of a return or exchange, please send an email to support(at)hello-neo.com and we will send you all information needed to return the item.
