Our general terms of business are mandatory.
Delivery and payment
We send our orders with UPS, Deutsche Post or Hermes. Payment by prepayment or PayPal.
Can I return/exchange an item?
Yes. You may return an item and get a full refund, or exchange the item, within 14 days from delivery. To do so, please contact us via email: support(at)hello-neo.com
For further legal information please see our German terms of business here...
The Online Dispute Resolution website is an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out-of-court: https://webgate.ec.europa.eu/odr/main/index.cfm