Shipping & Returns

Shipping costs

Germany - DHL/Hermes/UPS Standard: free shipping in Germany!

 

Germany  - UPS Express

15,00 Euro (delivery on next business day)

 

Europe - German Post/DHL/Hermes/UPS

Maximum weight: 2 kg, Delivery within Europe: 11,00 Euro

Switzerland

Delivery to Switzerland including customs charges: 16,00 Euro

Returns

You may return an item and get a full refund, or exchange the item, within 14 days from delivery. This assumes that the item has not been worn and is returned in the same condition as you received it. In case of a return or exchange, please send an email to support(at)hello-neo.com and we will send you all information needed to return the item.

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